Product Questions

Here are some common questions on our products.

How should I store my products?: It is best to store Fido’s pet products (and natural products in general) in a cool, dry place, with the lid tightly on. Exposure to direct heat and/or sunlight can degrade the ingredients.
Are your product tested on animals?: No way! We rigorously test all Fido’s products but never on animals. Our products are 100% cruelty-free.
Where are your products made?: The majority of Fido’s pet products are manufactured in Australia, using the strictest standards of quality and safety. Our pet care products are made in the medical-grade, world-class facility we share with our parent company, Mavlab.

We’re so proud that our products can be found in 24 countries and regions around the world, so that all pet parents can give their pets the best care possible.

Orders & Returns

Question about your order?

Absolutely. If you’re not satisfied with your Fido’s products, you may return or exchange them (your call) within 30 days of receiving your order. Please visit our Refunds & Returns page for more details. Visit our contact and reach out to us with your details to get started.

Please note: returns are only accepted for US orders from fidos.com and products must be at least ⅔ full.

Do you offer coupons or special offers?

We occasionally offer discounts and special promotions to our newsletter community. To sign up, enter and submit your email address in the newsletter field at the bottom left-hand corner on the website.

What types of payment do you accept?

We accept a number of payment methods at checkout: PayPal, MasterCard, Visa, American Express, and Discover. We do not currently store any billing information in our storefront.

Please note: all prices are listed in US dollars.

Still have more questions?

Reach out with any concerns or thoughts you may have. We don’t mind.

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